University of Wisconsin–Madison
Image: Woman on phone

New UW VoIP phone system adding Unified Communications

Unified Communications — IM, Presence and WebEx — is being added to the UW‑Madison rollout of Cisco VoIP.

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From Centrex to Cisco VoIP

UW-Madison is transitioning to a new telephone and voice platform. The original State of Wisconsin contract for AT&T Centrex (analog and ISDN) telephone service has ended. The contract extension includes price increases intended to motivate State agencies to move to new technology.

UW-Madison will be using Cisco VoIP technology with access to the telephone network for local and long distance calling via AT&T. This will be the mandatory telephone service for UW‑Madison.

Project background details

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When & how long?

We expect the project to be complete by the end of June 2018.

Image of timeline: Jan-Mar 2017

Setup & testing

Server & network setup, testing, training & documentation
Jan‑Mar 2017

Image of timeline: Mar-May 2017

Early adopters

Migration & testing with 16 early‑adopter departments
Mar–May 2017

Image of timeline: Jun 2017-Jun 2018

Full implementation

Migration of remaining campus departments to Cisco
Jun 2017–Jun 2018