Image: Woman on phone

From Centrex to Cisco VoIP

UW–Madison is transitioning to a new telephone and voice platform. The original State of Wisconsin contract for AT&T Centrex (analog and ISDN) telephone service has ended. The contract extension includes price increases intended to motivate State agencies to move to new technology.

UW–Madison will be using Cisco VoIP technology with access to the telephone network for local and long distance calling via AT&T. This will be the mandatory telephone service for UW–Madison.

The project is scheduled to be completed by the end of December 2018 with Unified Communications features (Webex & Webex Teams) becoming available by the end of September 2018.

See project calendar

Project progress

  • Complete
  • In progress

What to expect during the transition

We’ve documented comprehensive information for migration partners detailing how the process works, including an expected timeline of tasks and key events before, during, and after the transition. A printable PDF version is available at the link below. Contact your Migration Partner if you have questions about your division’s roll out plan.

Transition information for migration partners

Get your new phone or headset working

Follow the checklists below to set up your phone or headset and access voicemail to set up your personalized message.

All links open printable PDFs.

Desktop phone users checklist
Desktop phone users: Accessing voicemail
Headset users checklist
Headset users: Accessing voicemail